Direct Energy Business natural gas is now NRG

When NRG Energy, Inc. acquired Direct Energy Business in 2021, the companies began a journey to create a best-in-class experience for all customers behind NRG’s trusted family of business brands. This has included combining resources and elevating the best processes and technology platforms to support all customers under one brand – NRG. We’re glad to have you with us on this journey.

Direct Energy Business natural gas customers will now see NRG branding across all elements of the customer experience: You will notice:

  • your invoice from is branded NRG (if you are billed by the utility on our behalf, you’ll notice “NRG Business Marketing LLC” as your supplier designation)
  • the NRG logo on the MyAccount portal
  • our customer support materials will reflect the NRG brand
What other changes can I expect?
As part of this rebranding, our legal name for natural gas has changed from Direct Energy Business Marketing, LLC to NRG Business Marketing LLC, so we have a new W9 available. This is important if you have us set up as a vendor in your accounts payable system, as you may want to change your “remit to payee” to NRG Business Marketing.

Other than that, most things will remain unchanged:
  • Your current price and contract terms.
  • Your account executive and sales support team.
  • Your U.S.-based care team. You will however notice a change in name reference, along with a new phone number and email address specific to gas-related concerns listed on your invoice and other materials:
NRG Client Services
844.737.6742
GasSupport@nrg.com
Please keep in mind that if you also have electricity supply service with us, or do business with us in Canada, your accounts, invoice, and service will remain branded as Direct Energy Business for the time being. You should also continue to remit to Direct Energy Business, as shown on your invoice, for your U.S. electricity accounts (or per the “remit to” shown on your Canadian electricity/gas invoice).

As we grow together, we look forward to providing exciting new services and technology enhancements under the NRG brand, while continuing to provide the level of care and expertise you’ve come to expect. Thank you for being a valued customer.